Refund Policy
Cancellation and Refund Policy
At Namadi Nest Hotel Nuwaraeliya, we understand that plans can change unexpectedly. Our refund policy is designed to provide flexibility while ensuring that we can manage our resources effectively. Please review our cancellation and refund policy below:
Standard Refund Policy
Full Refund: For cancellations made up to 8 days before the scheduled check-in date, you will receive a full refund after deduct bank chargers.
Partial Refund: For cancellations made between 4 to 6 days before the scheduled check-in date, you will receive a 20% refund.
No Refund: Cancellations made within 3 days of the scheduled check-in date are non-refundable.
Non-Refundable Rates
Bookings made under non-refundable rates are not eligible for a refund regardless of the cancellation date.
*Special Circumstances
In cases of emergency or unforeseen circumstances, we may offer a full or partial refund at our discretion. Documentation may be required.
*Early Departures
No refunds will be provided for early departures once the stay has commenced.
*No-Shows
Guests who do not show up for their reservation without prior notice will not be eligible for a refund.
*Group Bookings
Different cancellation policies may apply for group bookings of 5 or more rooms. Please contact our reservations team for details.
*How to Cancel
To cancel your reservation, please contact our reservations team at *94 777 432 683 or via email at info@namainest.com. Include your booking confirmation number and the reason for cancellation.
*Refund Processing
Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be credited to the original method of payment used at the time of booking.
For any questions or further assistance, please feel free to reach out to our customer service team. Thank you for choosing Hotel Namadi Nest Nuwaraeliya, and we hope to welcome you soon under better circumstances.